Return & Refund Policy

We want you to be completely satisfied with your purchase from wendsponline. If you are not happy with your order, we’re here to help.

1. Return Eligibility

• Items must be returned within 30 days of the delivery date.

• Products must be unused, unwashed, and in their original packaging.

• Perishable or customized items are non-returnable, unless damaged or defective.

2. How to Initiate a Return

To start a return, please contact us at [email protected] with your order number and reason for return. We will provide instructions and a return shipping label if eligible.

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5–10 business days to your original method of payment.

• Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

5. Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us within 7 days of delivery with a photo of the item and packaging. We’ll resolve it quickly with a replacement or full refund.

6. Non-Returnable Items

The following cannot be returned or refunded:

• Gift cards

• Used or washed products

• Final sale or clearance items

• Custom-made or personalized items

7.Restocking Fee

For returns not due to product defects or errors on our part, a restocking fee of up to 12% may apply. This fee covers the cost of inspection, repackaging, and restocking the item.

No restocking fee will be charged for items returned due to defects or incorrect shipments.

Contact Us

If you have any questions about our return and refund policy, please get in touch:

📧 Email: [email protected]
📞 Phone: +1 (773) 570-9532
📍 Address: 4517 N Austin Ave, Chicago, IL 60630, USA